Privacy Policy

1. Who we are

WayPoint Labs is the developer that publishes TideOps on Google Play and the Apple App Store. TideOps connects to RentalTide (rentaltide.com), the booking and operations platform in the WayPoint Labs portfolio, which stores the account and the records the app shows.

You use TideOps because a business that employs or contracts you (your employer) uses RentalTide and invited you. Your employer decides which staff records it keeps and why. We process those records to provide the service to your employer and to you, and for the other purposes in this policy.

2. Information TideOps collects

• Sign-in and profile: the business you work for, your staff profile (name, role and the locations you work at) and the PIN you sign in with. The app keeps a session token in the phone's secure storage so you stay signed in. It does not store your PIN.
• Time and attendance: when you clock in and out, start and end breaks, and start and end time off site, and the work location each record belongs to.
• Precise location (see section 3): your phone's GPS position while you are clocked in, including when the app is closed or not in use.
• Schedule and requests: your shifts, availability, time-off requests, shift swaps and your answers to crew trip confirmations. If you are a manager, the approvals you give or refuse.
• Team: which colleagues are on shift now. Your own on-shift status is visible to your colleagues and managers at the same business.
• Notifications: a push notification token for your device, so we can send shift, approval and clock reminders.
• Technical data: app version, operating system and the IP address of each request, recorded in server logs for security and troubleshooting.

TideOps does not access your contacts, photos, camera, microphone or files. It contains no advertising, no advertising identifier and no third-party analytics or tracking SDK.

3. Location

TideOps uses precise location for timekeeping only.

• When you clock in or out, the app reads your location to confirm you are at your assigned work location.
• While you are clocked in, the app sends your location to our servers about once a minute, including in the background when the app is closed or not in use. This is how you are clocked out automatically if you leave the work area and forget to clock out. Android shows an ongoing notification ("Location tracking active while on shift") and iOS shows its location indicator for as long as this runs.
• Location sharing stops when you clock out.
• If you were clocked out automatically for leaving the work area, the phone watches for you to come back into that area for the rest of the day. When you do, the app reports that one event with your last known position, so we can send a "Back on site, clock in?" notification. It never clocks you in.

We do not collect your location when you are off the clock, apart from that single return event. You can change location access at any time in your phone's settings. Without background location ("Allow all the time" on Android, "Always" on iOS), the app cannot clock you out automatically, and your employer may require location to clock in.

4. How we use it

• To run the service: timekeeping, automatic clock-out, schedules, requests and approvals, and the hours your employer uses for payroll.
• To send the notifications you need for work, such as shift reminders, approvals and clock prompts.
• To keep the service secure, prevent fraud and misuse (for example clocking in from somewhere else), and fix problems.
• To meet legal obligations.

We do not sell your personal information, share it for advertising, or use it to build advertising profiles.

5. Who sees it

• Your employer: managers and administrators at the business you work for can see your time records, your schedule and requests, and where on-shift staff are.
• Service providers that run the service for us under contract: Amazon Web Services (hosting and storage), Expo (app updates and push notification delivery), Google Firebase Cloud Messaging and Apple Push Notification service (delivering notifications to your phone), and the email and text message providers your employer's messages to you are sent through.
• Authorities, when the law requires it, or to protect the rights, safety or property of you, your employer, us or others.
• A buyer or successor, if all or part of our business is sold or reorganised, under this policy's protections.

6. Where it is stored and how it is protected

Your information is stored on Amazon Web Services, mainly in the United States, and may be processed in Canada and other countries where our providers operate. It is encrypted in transit (HTTPS) and the database is encrypted at rest. Access is limited to people who need it to run and support the service.

7. How long we keep it

Time records, including the locations recorded while you were on shift, are part of your employer's records. We keep them while your employer uses RentalTide and as long as needed for payroll, tax and other legal requirements, and delete or anonymise them when they are no longer needed. Server logs are kept for a limited period for security and troubleshooting.

8. Your choices and rights

• Location and notifications: turn either off at any time in your phone's settings.
• Access, correction and deletion: ask your employer, who manages your staff record, or email us at privacy@rentaltide.com and we will help. Depending on where you live (for example Canada, the EU or UK, Australia, New Zealand or California), you may also have the right to object to or restrict processing, to receive a copy of your data, and to complain to your privacy regulator.
• Signing out: signing out of TideOps removes the session from your phone. Uninstalling the app stops all collection by the app.

9. Deleting your account

TideOps accounts are created by your employer, not in the app. To have your account and data deleted, ask your employer to remove you, or email privacy@rentaltide.com from the address your employer has on file, with the business name. We will delete your account and the personal information linked to it, except records the law requires us or your employer to keep (such as payroll and tax records), which are kept only for as long as required.

10. Children

TideOps is a workplace app for people who work for a business that uses RentalTide. It is not directed at children under 13, and we do not knowingly collect information from them.

11. Changes to this policy

We will update the date at the top when this policy changes. If a change materially affects how your information is used, we will tell you in the app or through your employer before it takes effect.

12. Contact us

WayPoint Labs, Attn: Privacy, 110 Didsbury Road, Ottawa, Ontario K2T 0C2, Canada. Email privacy@rentaltide.com. The RentalTide Privacy Policy (https://rentaltide.com/legal/privacy-policy) covers the RentalTide platform that TideOps connects to.